FAQ – Frequent questions

We show you the most frequently asked questions about the Pyrenees Zip Line, if you do not find an answer to your question you can contact us, we will be happy to help you.

How far in advance do I have to arrive at the facilities?

You must arrive at the facilities 15 minutes before my reservation time to check-in.

How does the activity work?

You arrive at the zip line parking lot and go through reception to check-in and receive the rest of the activity instructions. Our team dresses you with the necessary harnesses and safety measures and takes you to the beginning of the zip line with 4×4 vehicles. The descent ends at the same reception point.

How long is the total of the activity?

From your reservation time, it takes a total of between half an hour and 45 minutes. 20 minutes uphill in a 4×4 vehicle to the start of the zip line and 10/20 minutes between when the whole group that has climbed down.

What will I do with my personal items?

In the office we have free lockers to be able to store any object susceptible to loss or that is annoying to carry out the activity (bags, fanny packs, wallets, vehicle keys, etc.), the company will not be responsible for any damage or loss of the objects personal.

Can I record my descent?

Any object that we want to upload to be able to make recordings must be subject at all times during the descent of the zip line. You can raise the mobile phone but it must go down in the zippered pocket or if they go down in the hand with a rope or fastening element. The same will happen with action cameras, our helmets have a universal hook for said cameras, in case you want to lower them by holding them with your hand, they must be attached with some extra security method. We do not have rental of action cameras nor is it allowed to fly drones in the vicinity of the facility.

Do you take any kind of photography?

We have a state-of-the-art camera at the moment of braking. At the end of the activity, the guide will give you a ticket with a QR code with which you can preview the photograph, if we wish, we can buy it and the whole process is online.

What clothes should I bring?

Comfortable clothing, it is not necessary to wrap up more than room temperature. The use of supportive shoes will be necessary (no flip flops without ankle / heel closure)

Can my companions, minors or pets wait for me?

We have a rest area, terraces and a small bar where you can wait while you watch your friends and family go down the zip line. There are also screens with the projection of the exit of the zip line in real time.

In the event that minors or pets have to be left waiting, an adult will have to take responsibility for them, either by jumping at different times or by staying with someone who is not going to do the activity.

If I don’t do the activity, can I know when my companion comes down to record it?

Yes! You can see your friend on the office screen, which is connected to the exit area of ​​the zip line, in it you can see how the next person to go down is preparing.

In case I want to jump in pairs / tandem, do I have to carry out a different process in the reservation?

No, it will simply be reserved for two people, as if it were an individual jump, and once at the facilities, we will warn the guides of our intention to go down as a couple. Reminder, to go down as a couple we cannot exceed 150kgs between the two and not have a difference of more than 40kgs between the two people.

If you are a minor, you must weigh at least 35kgs.

Can I access the start of the zip line with my own vehicle?

No, it is a private forest track with orographic difficulties, it is for internal use by the zip line workers for the safety and proper functioning of the activity.

If I do not want to do the activity, can I get in the vehicle to see how my companion leaves?

No, the uploads are exclusively for clients.

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